Missing sales notifications from Delcampe

  • pipeline

    332 messages

    Denmark

    All the Day I haven't got my sales notifications from Delcampe telling me, that I have sold an item.
    All other messages from Delcampe are coming, and my buyers asking me for an invoice is also coming.
    Other with this problem today????
  • gemmament

    266 messages

    United Kingdom

    All the Day I haven't got my sales notifications from Delcampe telling me, that I have sold an item.
    All other messages from Delcampe are coming, and my buyers asking me for an invoice is also coming.
    Other with this problem today????
    • Created on 19 Oct 2019 at 13:55
    • #1051570
    Similar problem this morning.
  • rbakerpc

    63 messages

    United States

    Same here, no notifications all day although at least 9 items sold. Luckily one buyer asked for an invoice or I wouldn't have known anything sold.
  • cartespostales_de

    15 messages

    Germany

    Curl_Seller_Item_Close_Sold does not send any notificaction.

    $objSoapClient->testNotification($return->data, 'Curl_Seller_Item_Close_Sold') does not send the notification as well.

    It does not work since more than 48 hours.

    This is posted here several times in several languages - but there is no response from an admin to any of these posts! Very sad!

    Fix it urgently!
  • @miranda
    Administrator

    224 messages

    Belgium

    Hi everyone,

    Our IT department is working on this issue.
    The emails should reach you today.

    This issue affects everyone on the website, we know this. No need for others to confirm that it affects them as we know it does.

    We will keep you posted as soon as we have more information to provide you.

    We are really sorry for the inconvenience and we thank you for your patience.


    Kind regards,
    Miranda
  • moonstone

    815 messages

    United Kingdom

    Hi everyone,

    Our IT department is working on this issue.
    The emails should reach you today.

    This issue affects everyone on the website, we know this. No need for others to confirm that it affects them as we know it does.

    We will keep you posted as soon as we have more information to provide you.

    We are really sorry for the inconvenience and we thank you for your patience.


    Kind regards,
    Miranda
    • Created on 21 Oct 2019 at 03:56
    • #1052398
    Miranda,

    Another matter requiring your attention is ‘Multiple Changes ‘ I tried to do changes on Saturday but they did not work. Many thanks.
  • @miranda
    Administrator

    224 messages

    Belgium

    Miranda,

    Another matter requiring your attention is ‘Multiple Changes ‘ I tried to do changes on Saturday but they did not work. Many thanks.
    • Created on 21 Oct 2019 at 04:20
    • #1052428
    hi Moonstone,

    We know also about this issue.
    In fact, those issues are related to the same feature in our system which is causing important delays whether it's with the sending of emails, the upload of items through the Lister/API and with the Multiple changes.

    We are working on this to make sure the delay is being absorbed.

    As soon as it is, I will let you know,

    Regards,
    Miranda
  • moonstone

    815 messages

    United Kingdom

    hi Moonstone,

    We know also about this issue.
    In fact, those issues are related to the same feature in our system which is causing important delays whether it's with the sending of emails, the upload of items through the Lister/API and with the Multiple changes.

    We are working on this to make sure the delay is being absorbed.

    As soon as it is, I will let you know,

    Regards,
    Miranda
    • Created on 21 Oct 2019 at 05:41
    • #1052500
    Hi Miranda,

    Many thanks for your swift response as usual. From a quick check this problem seems to be sorted at least as far as I am concerned.

    kind regards
    Sam
  • @miranda
    Administrator

    224 messages

    Belgium

    Hi Miranda,

    Many thanks for your swift response as usual. From a quick check this problem seems to be sorted at least as far as I am concerned.

    kind regards
    Sam
    • Created on 21 Oct 2019 at 05:46
    • #1052518
    Thanks for letting me know Sam.
    Hopefully, other members will also get their notifications soon.
    It should be OK by tomorrow morning at the latest.

    Fingers Crossed!
  • moonstone

    815 messages

    United Kingdom

    Thanks for letting me know Sam.
    Hopefully, other members will also get their notifications soon.
    It should be OK by tomorrow morning at the latest.

    Fingers Crossed!
    • Created on 21 Oct 2019 at 09:34
    • #1052629
    :cool:
  • pipeline

    332 messages

    Denmark

    :cool:
    • Created on 21 Oct 2019 at 09:38
    • #1052632
    As I can see it, I have now got all my notifications, so thanks a lot.
  • @miranda
    Administrator

    224 messages

    Belgium

    Hi everyone,

    Today, some members are still experiencing issues to receive their emails.
    The delay seemed to be partially absorbed yesterday but this morning, again, the emails are not being sent.
    The multiple changes feature is still impacted about this.
    However, the upload through the Lister seems to be OK now.

    We are really sorry about this issue.

    As soon as I have more information, I'll let you know.


    Kind regards,
    Miranda
  • @miranda
    Administrator

    224 messages

    Belgium

    Just to give you a bit of update: emails are OK now.
    The last emails that had to sent were finally sent this morning.

    Only the multiple changes feature is suffering from delay right now.


    Regards,
    Miranda

Join the collectors community

Register Login